How Vulnerable Are Your Customers? (Part One)

Is your revenue drying up? Are your customers delaying purchases? Are current customers becoming more costly to serve? Given the difficult economic times, how do you not only hold onto what you... Read more »

How Vulnerable Are Your Customers? (Part Two)

In Part One of this article series, I described the current situation with how customers are feeling vulnerable: Now more than ever, your customers are being bombarded by competitive offers and even... Read more »

How to Use a Customer Response Card to Build Your Small Business

We all do it. If we get good service or order a product we like, we order from the company again. However, if there is something we don’t like or are dissatisfied... Read more »

Grow Your Business by Making Your Customers Feel Special

If you are a small business owner or entrepreneur, depending on your market you will find that you are struggling to compete with big businesses that have deep pockets and overactive R&D... Read more »